Posted: Mon Mar 27, 2006 12:17 am Post subject: IT Storage Services Manager : Tampa Florida
IT Storage Services Manager
Location: US-FL-Tampa Whether you are an experienced professional or just embarking on your career, you owe it to yourself to consider a career with PricewaterhouseCoopers, the world's leading professional services firm. You will have unparalleled opportunities here. You'll team with the best in the business to assist companies from our unrivaled client list ? from start-ups to the world's leading companies.
Job Category: Information Technology
Reference Code: T10562
Job Description
---------------
The IT Storage Services Manager may have management responsibility for a team.
He/she translates strategic business goals into operational strategies and work
plans. Works with sponsors and other stakeholders outside the function to
achieve cross-functional goals. Applies advanced and comprehensive functional
knowledge to resolve complex issues. Develops and implements changes to
processes. If in a technical role, work has a significant impact to the
overall project. Leads complex projects or initiatives which impact a
function, office, region/cluster and may have responsibility for decisions that
may affect them. Regularly interacts with Firm management.
Primary responsibilities of this role may include:
Works closely with PwC groups for the planning and monitoring of the Firm's
internal Storage Area Networks and its components including, but not limited to:
EMC Data Manager (EDM), Veritas Netbackup and other disk backup products
(ArcServe, etc.)
EMC Symetrix and other disk products (Centera, DMX, ATA, etc.)
EMC Connectrix and other switch products (McData, Brocade, etc.)
EMC Control Center (ECC) and other storage-related software (Connected,
Princeton Softek, Documentum, etc.)
Tape backup hardware and software
Responsible for the support and maintenance of the Storage Area Network(SAN)
and its components, including monthly and/or adhoc reporting of the SAN.
Responsible for EDM support and maintenance as well as other storage-related
project initiatives.
Ensure the success of the functional Systems teams, as it relates to storage.
Provide timely reporting to management and appropriate project managers and
keep them informed on all project issues and resolutions so as to ensure
accurate representation in high-level project meetings with project sponsors
and partners.
Maintain effective communications and relationships with members of Storage
Management, other PwC Development teams and PwC Clients; as well as
representing a liaison for them to ensure resolution of specific
storage-related issues.
Manage the support, maintenance and project activities with minimum supervision
from Manager of Data Storage Management & Recovery Services (DSMRS) and at the
same time should be able to ensure their involvement and those of the technical
experts to best meet the needs and objectives of the project, assignment, or
task. Excellent troubleshooting skillset, as it pertains to the data storage
product arena.
Develop functionality, monitoring and support expertise in EDM, Netbackup and
other backup solutions. Act as a contact for the Systems teams, for queries,
guidance and process and procedure related to storage functions and
capabilities. This would include the preparation and delivery of backup
solution-related topic presentations as information and education to other
teams.
Develop functionality, monitoring and support expertise in the Storage Area
Network (SAN) product set. Act as a contact for the Systems teams, for queries,
guidance, and process and procedure related to storage functions and
capabilities. This would include the preparation and delivery of SAN
solution-related topic presentations as information and education to other
teams.
Develop functionality, monitoring and support expertise within content
addressable storage (CAS) product set. Act as a contact for the Systems teams,
for queries, guidance, and process and procedure related to storage functions
and capabilities. This would include the preparation and delivery of CAS
solution-related topic presentations as information and education to other
teams.
Years of Experience Required
----------------------------
6+
Education Required
------------------
Four year degree in any business or technical area or equivalent experience is
preferred plus six or more years relevant
work experience.
Productivity, initiative, professionalism, customer service attitude, attention
to detail and quality, ability to multitask, team focus, strong interpersonal
skills, strong verbal and written communication skills and adherence to firm
and US IT standard operating procedures.
Ability to adapt to a rapidly changing environment.
Strong skills utilizing Lotus Notes databases and Microsoft Office Suite
Understanding of technology/software relevant to team
Must be willing to work overtime as necessary. Required to carry cell phone,
pager or blackberry.
Ability to develop work approach and project plans to meet client requirements,
manage and monitor progress of plan
Familiarity or experience with Project Management skills
Excellent client service skills
Ability to organize, plan and carry out complex assignments
Ability to work effectively with tight deadlines and firm schedules
Effective Problem Solving and negotiating skills
2 years minimum as an analyst in a support role and maintenance role.
2 years minimum Arcserve or other backup software experience.
Applies advanced functional knowledge to resolve complex issues.
Functional knowledge of SAN and backup (i.e. - EDM) components.
Ability to work well in project groups for large scale storage related projects.
Excellent verbal and written communication skills.
Excellent troubleshooting skills.
Ability to carry 24x7 support pager on a rotating basis.
Ability to work off hours for scheduled and emergency maintenance and/or
upgrades.
Job Description:
This position is a critical part of the on-site Managed Storage Services Team. The Storage Manager's role is the most significant on-site role and is responsible for the operational performance of the customer's storage infrastructure and the client relationship. The Storage Manager is responsible for ensuring that the MSS (ITIL based) processes are followed at all times and that our client consistently meets or exceeds the Service Level Agreements that have been negotiated with the client. Those chosen for this role must have a variety of skills to include technical, communications, process, and financial. Those chosen for this key role should have a strong history of managing in a performance based environment and a strong background in managing and motivating teams in a matrix environment. Fundamentally, the Storage Manager must have the following three competencies: technical competency in the data center/storage arena, process skill and analytics, communications and management skills. Principal responsibilities: primary interface for all customer contact related to the services contract, primary P&L accountability for the performance of the service contract, ensuring that our client complies with the SLAs in place with the client, managing the storage administration team that handles the day to day operational assignments of the storage infrastructure for which our client is responsible, enforcing compliance (established policies, practices, and processes) defined by our client for managing storage, analyzing and reporting actual to contracted SLA performance levels, analyzing the operation for continuous improvement, reporting monthly to the MSS Operations Manager on all operational items defined in the Run Book, analyzing and planning capacity requirements and reporting as required.
Technical skills must include extensive experience with disk storage arrays (OUR CLIENT, STK, Compaq, SUN, Hitachi Data Systems, and/or others); Veritas and/or Legato is also desirable, thorough understanding of SAN, NAS, and CAS technology as well as strong understanding of all aspects of the data center production environment to include storage management, capacity planning, configuration management, performance management, systems automation, facility management, asset management, problem management, change management, backup and recovery, business continuity planning, and availability management. Candidates must have 5 or more years of industry experience working in MIS/data center management and production systems support within a large corporate data center setting (Fortune 500 Corporation). Candidates must have full understanding of file systems, disk partitions, mounts, quotas, and storage security. Management skills must include strong process knowledge and enforcement in an operational environment with familiarity of ITIL being a strong plus. Candidates must also have proven team management abilities, strong analytical skills with an emphasis on performance and financial management, and experience with managing in a performance based environment. Prior experience with managing to SLAs will be a plus. Candidates must be able to prioritize projects and deliverables and possess excellent communication and interpersonal skills. A Bachelor's degree and 10 or more years of data center/storage management (with a proven history of demonstrable success) are required. Some travel may be required.
Posted: Mon Mar 27, 2006 12:21 am Post subject: System Engineer: Raleigh, NC
SPIRENT COMMUNICATIONS is the leading communications technologies company that the world’s network equipment manufacturers and service providers turn to when they need to accelerate their time to market for next-generation network systems. In fact, every significant industry test in the last six years has used Spirent Communications Test systems as the benchmark, and important industry associations rely on Spirent for accurate analysis methodologies. You’ll gain exposure to emerging technologies and trends like IPv6, triple play, VoIP, 3G wireless, web applications, security testing and WiFi… just to name a few.
POSITION OVERVIEW:
Systems Engineering providing technical leadership and support in an end-user opportunity to meet sales and business objectives. As a key Sales team member in Spirent, you will rapidly establish yourself as a multiple subject-matter expert, a mentor, a contributor, a learner, a listener and a team player. You have already have achieved this within other companies and within the industry. Spirent’s top reputation and credibility comes not only from the quality products we offer, but from the diverse team of people with a consistent focus on satisfaction and customer-service. New members of our team will maintain this focus for Spirent and will become contributors to the success of not only Spirent, but of the telecommunications and networking industries.
This position will have a profound impact on the future of Spirent. We are looking for someone with the potential to grow our business and grow with it, and "do it all" from day one. Are you ready to be a critical part of our Spirent Sales team? We're looking for persons who can both deliver and manage, who love to jump in and get their hands dirty.
PERFORMANCE OBJECTIVES:
Pre & Post sales systems engineering support for Performance Analysis Broadband products. Support the Mid-Atlantic/southeast Sales team as needed for technical assistance.
Work closely and collaboratively with telecommunications industry test experts and Spirent personnel, including the Global Services team, Product Managers and Engineers.
Coordinate timely, accurate and quality delivery of Spirent Communications product Demonstrations, Presentations and technical support to customers.
Demonstrate our Award winning Product Line and teach customers how to use our equipment, support customer evaluations.
Identify, qualify and develop customers and to close key strategic opportunities.
Provide technical sizing / configuration advice to Account Managers.
Provide key information to Marketing team by identifying new features / requirements. Team with Field Marketing and successfully respond to RFP's.
Provide post-sales follow-up and support as needed to build Spirent’s relationship with the customer.
Drive customer issues to resolution by working with Engineering and Support teams.
QUALIFICATIONS:
Complete knowledge of data communications concepts.
· Networking: expert knowledge of protocols and technologies, including, but not limited to: TCP/IP, Voice over IP (SIP, H.248, H.323, MGCP), PSTN (SS7, ISDN, GR303, CAS), storage, wireless, application layer (Web services, SOAP, XML), network security, HTTP, SSL, FTP, SMTP, POP3, streaming video, DNS, instant messaging, iSCSI, BGP4, OSPF, IPv4, IPv6, Ethernet, fibre channel, ATM, MPLS, FTTx, IPTV, and IPSec
The most desired candidate will have a strong understanding of routing, switching and Layer 4-7 concepts and protocols with specific knowledge of BGP, OSPF, ISIS, IPv6 and SSL. Prior experience with Spirent (PAB) products is a plus!
Scripting capability for creating automated tests is desired.
Excellent communications skills are required, as are critical problem solving skills and an ability to meet objectives and achieve results under pressure.
EDUCATION and/or EXPERIENCE:
Bachelor of Science in Electrical Engineering (BSEE) or Computer Science (BSCS) or equivalent combination of education and experience.
Experience as a Systems Engineer or Technical Support Engineer is desired.
CCNA, CCIE or similar certifications would be valued.
TRAVEL: Candidates preferred to be local to the RTP area. Some travel to the Mid Atlantic and South East Region.
NOW is the time to join our international, established Sales team of successful professionals immersed in designing and supporting the world’s next generation IP technology network test systems. You’ll work with a team of enthusiastic professionals in Spirent’s casual, friendly and growth-focused environment. If you are the kind of leader who wants only the best, we invite you to test the opportunity, direction, and rewards we can provide.
To discover more about the opportunity to become a key member of our Sales team working to deliver new, best of breed, leading-edge products that will extend Spirent Communications’ leadership position in the test and measurement industry visit us at http://www.spirentcom.com/ or email your resume to careers@spirentcom.com
Attn: JD-026106
Spirent Communications is an Equal Opportunity Employer.
Posted: Mon Mar 27, 2006 12:22 am Post subject: Tech Writer: MA
Computer Generated Solutions (CGS) is a leading provider of information technology services and software to businesses and government agencies worldwide, known for delivering expert, cross-industry solutions across multiple platforms. Since 1984, CGS has helped companies leverage information technology to gain the competitive edge.
We have 3 current openings for Curriculum Developers in Southborough MA to work for 6 months to 1 year, possibly can go perm.
CGS is seeking for candidates to work directly for their client that can develop courseware around consultative selling, interviewing techniques, spin selling, problem solving, solution design, requirements gathering. All these areas must be tied back to the EMC products. Candidates must have strong background of EMC products and pre sale solution architecture experience. Must have experience writing solution documentation and strong power point experience.
Also, needs resource that can develop courseware for project managers to better understand EMC products and understand what customers are referring to when in meetings. Course will teach PM’s to understand all terms associated with EMC products as well as any issues related to products. Seeking for candidates with strong EMC product knowledge, pre sale solution architecture exp, and writing solution documentation and strong Power Point experience.
We offer competitive starting salaries with comprehensive benefits including medical and dental coverage, a matching 401K-retirement savings plan, and growth opportunities.
Please submit your salary requirements in order to be considered for this position.
If you are interested and qualified, pls email your resume to Steven at sbenson@cgsinc.com with your resume in word format.
Posted: Tue Aug 29, 2006 4:00 pm Post subject: EMC SAN Architect
SyllogisTeks® is a St. Louis-based, certified woman-owned enterprise (WBENC) IT consulting, staffing, networking, web and software development firm. Sound ordinary? It's not. Since our company's inception in 1992, SyllogisTeks has garnered a number of prestigious awards including a top 100 ranking in the national Deloitte & Touche Technology 500.
While flattering, awards are not the true measure of our success. At SyllogisTeks, we succeed by hiring talented, experienced professionals who share our commitment to honesty, integrity, reliability, and customer satisfaction. Then we give those people a supportive work environment in which they can thrive. The result? Employees and clients that happily stay with us for the long term.
We are currently looking for an EMC SAN Architect who will be responsible for the design and on-going support of SAN/NAS/CAS/BUR environments. This includes the design/support of allocating storage/SAN connectivity to new and existing hosts attached to these storage environments. Duties include generation of storage reports using EMC’s Storagescope product, documentation of configurations, capacity planning, change control and management utilizing EMC’s Control Center. Troubleshoot all problems that arise in storage environments. Works with functional architects on the design and implementation of customized, complex programs and software solutions in a multi-platform distributed environment. Responsible for monitoring and maintaining the performance of the storage environments and develops updates and/or modifications according to business needs.
Clear, concise, articulate written and verbal communication skills are essential.
Requirements:
* 5+ years experience in SAN/NAS/CAS design and support on EMC Symmetrix DMX, CLARiiON, Centera, Celerra and SAN switch equipment.
* In depth knowledge and hands on configuration experience of EMC Symmetrix DMX, CLARiiON, Centera and Celerra equipment., SAN switches (McData, Brocade, Cisco) and associated technologies.
* Familiarity of network routing and switching in a TCP/IP environment is a plus, especially relating to NAS, SRDF replication and iSCSI.
* Systems administration knowledge/experience on HP-UX, IBM AIX and Sun Solaris is required
* Strong knowledge of programming concepts, procedures and practices
* Experience in a multi-platform distributed environment, clustering technologies and Oracle RAC
Posted: Tue Aug 29, 2006 4:03 pm Post subject: *Pr. Solutions Engineer (GSO)
General Dynamics Information Technology
KEY ROLE:
The position requires the incumbent to: provide Tier II, Tier III, technical troubleshooting, monitoring, processing, and escalation to possible vendor support after exhausting all internal troubleshooting techniques and resources. Provide technical assistance supporting all communications, networks, servers, storage (SAN/NAS/CAS), databases (Oracle, SQL) and applications (Exchange and Active Directory) within a production environment; Be cognizant of all significant issues on a daily basis and be able to effectively communicate major issues to team members and management staff; Interface via phone and automated means to log, track, resolve, and close issues and problems in CA ServiceDesk Service Plus ticketing system; Demonstrate proven ability to recognize potential issues and implement pro-active measures; Master all tasks involved in monitoring, analysis and resolution of some Tier II and Tier III services utilizing CA Unicenter, HP Openview, VitalSuite, Net IQ, Quest, Oracle Enterprise Manager, and other applications; Monitor, schedule, and resolve issues with backups, restores and perform daily media administration tasks.
REQUIREMENTS:
o Bachelors Degree; 8 - 10 years experience as a network administrator on Windows 2000/2003 domain.
o Ideal candidate will have hands on technical administration experience in a Data Center Operations environment.
o Experience installing, configuring and troubleshooting Cisco switches/routers preferred.
o Hands-on Windows 2000/2003 server installation and administration; Ghost software experience preferred.
o Experience with WINS, DNS, DHCP; Active Directory integrated DNS and AD replication.
o Familiarity with Windows 2000/XP desktop operating systems and applications.
o Microsoft Certified Systems Engineer (MSCE) certification preferred
o Cisco Certified Network Professional (CCNA) certification preferred
o Dell and Unisys server certifications preferred, but not required.
o Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Anteon/General Dynamics is an equal Opportunity/Affirmative Action Employer (M/F/D/V).
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